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I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send it back. The item cost 41.51 with tax and shipping. It only cost them 4.99 to ship. They charged me 18.00 for shipping and other charges, so I only...
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5.0
I didn't like
  • Refund policy
#1102874
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I purchased some lamps and had a 10% off coupon and in the end they would not *** the discount. They have lied to me, they but an unauthorized charge on my credit card and removed that saying it was the discount. Very shady, deceptive company. As to this time they...
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#1099374
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I've resided in the same home for over two years. Early May 2017, I decided to redecorate my son's purchase a platform bed for him. There are no package and handling issues, however, since the bed has arrived, my sons room has been INFESTED with bedbugs. You read that...
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2.5
#1096135
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HayNeedle - I'm happy

HayNeedle
#1103738
5.0
Details
I don't have no problem I think the Company greatm when I got my tables I was so happy the package was wonderful Oh yes I will be ordering again you guys doing wonderful I thank you God bless me with wonderful items, Thank you I feel like crying this wonderful man surprised me with the items I'm very please thank you HayNeedle I don't have nothing bad to say a great Company.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
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HayNeedle - Worst Company

HayNeedle
#1099950
1.5
Details
Purchase arrived poorly packaged and broken. Tried calling only to get a busy signal. Returns are a nightmare and customer service not provided. The worst!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on April 20, 2017

HayNeedle
#1036891
hi,we order closet 04/12/2017 and we should receive 04/19/2017 but we not receive,please take care
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Short Review on April 09, 2017

HayNeedle
#1031946
1.0
Details
Someone stole my credit card info and bought merchandise from Hayneedle.com. i want to catch the crook and they refused to help. A,total scandal.
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Customer service
I placed an order on Hayneedle.com for a replacement bag after I did a search and found one I liked for a reasonable price. I did the payment through PayPal. Everything seemed to be fine and the slated delivery date was 8/14. I checked on the 14, no package so I waited...
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3.4
#1091096
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I ordered a canopy that I needed to protect a newly planted shrub from direct sun. This was on July 18 and I got an order confirmation. On the 19th, I got a "shipped" notice, except the FedEx tracking number only showed a label had been created, so they could get the...
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1.0
I didn't like
  • Entire experience
#1081530
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Placed a Hayneedle order April 2017 for 4 dining chairs after verifying w/ 2 Hayneedle reps that the order consisted of 2 chairs for a specified price. Rec'd 1/2 the order - poorly packaged & wood was badly chipped - had to be returned. Customer Svc reps Sarah &...
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1.4
I didn't like
  • False advertising
  • Customer service
  • Customer svc training for melissa and sarah
#1077707
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I placed an order with HayNeedle within the first few days of June, 2017 and the item I ordered was to be shipped directly from the manufacturer. After repeated notifications from HayNeedle of shipping delays and no specific info from HayNeedle other than vague...
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1.0
#1073773
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I called Hayneedle within 8 minutes of placing my order. I wanted to change the delivery address. I was told there was nothing they could do it was already processed. I never had an issue like this before with any company on or off line. I spoke to three or four people...
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1.0
#1071326
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HayNeedle - Waiting on Replacement Piece
I ordered a white bathroom Belham Longbourn Linen Tower. It cost over $250.00. It took several weeks to get here and after beginning to assemble it, one of the pieces was drilled incorrectly. Too close to the edge so we could not put the screws of the legs into it.The...
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Anonymous
R. Rutledge

Issue has been resolved.

Product
#1067363
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Ordered a Hooker round kitchen table and base. Hooker very well regarded furniture company. This process started late January of 2017. It is now mid June 2017. Original base was basically destroyed when we received it. Took almost 6 1/2 weeks to receive both.Table top...
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#1060615
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