I ordered 2 recliners from Hayneedle. They shipped the first one and when we inquired why it was taking so long, they told us the shipper they were using was on vacation and we have to wait 2 more weeks. Then they finally shipped the other chair(after waiting almost 2...Read more
I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send it back. The item cost 41.51 with tax and shipping. It only cost them 4.99 to ship. They charged me 18.00 for shipping and other charges, so I only...Read more
I didn't like
- Refund policy
I purchased some lamps and had a 10% off coupon and in the end they would not *** the discount. They have lied to me, they but an unauthorized charge on my credit card and removed that saying it was the discount. Very shady, deceptive company. As to this time they...Read more
HayNeedle - Amazing company with excellent customer service.
I’ve bought over 20 items over the last month. They IMMEDIATELY take care of any issues and quickly compensate you for any errors on their part.
HayNeedle - Damaged shipment X 2
I ordered a heavy duty wagon. First order took about a month to arrive. It was damaged. Second order took even longer. It too was damaged. Decided on a refund. Was told it would take about a month to get money back that they have had for around 3 months already. Was told there would be no promise of expediting the refund. TOTALLY UNEXCEPTABL!!
HayNeedle - I'm happy
I don't have no problem I think the Company greatm when I got my tables I was so happy the package was wonderful Oh yes I will be ordering again you guys doing wonderful I thank you God bless me with wonderful items, Thank you I feel like crying this wonderful man surprised me with the items I'm very please thank you HayNeedle I don't have nothing bad to say a great Company.
HayNeedle - Worst Company
Purchase arrived poorly packaged and broken. Tried calling only to get a busy signal. Returns are a nightmare and customer service not provided. The worst!!
I've resided in the same home for over two years. Early May 2017, I decided to redecorate my son's purchase a platform bed for him. There are no package and handling issues, however, since the bed has arrived, my sons room has been INFESTED with bedbugs. You read that...Read more
I placed an order on Hayneedle.com for a replacement bag after I did a search and found one I liked for a reasonable price. I did the payment through PayPal. Everything seemed to be fine and the slated delivery date was 8/14. I checked on the 14, no package so I waited...Read more
I ordered a canopy that I needed to protect a newly planted shrub from direct sun. This was on July 18 and I got an order confirmation. On the 19th, I got a "shipped" notice, except the FedEx tracking number only showed a label had been created, so they could get the...Read more
I didn't like
- Entire experience
Placed a Hayneedle order April 2017 for 4 dining chairs after verifying w/ 2 Hayneedle reps that the order consisted of 2 chairs for a specified price. Rec'd 1/2 the order - poorly packaged & wood was badly chipped - had to be returned. Customer Svc reps Sarah &...Read more
I didn't like
- Customer service
- Customer svc training for melissa and sarah
- False advertising
I placed an order with HayNeedle within the first few days of June, 2017 and the item I ordered was to be shipped directly from the manufacturer. After repeated notifications from HayNeedle of shipping delays and no specific info from HayNeedle other than vague...Read more
I called Hayneedle within 8 minutes of placing my order. I wanted to change the delivery address. I was told there was nothing they could do it was already processed. I never had an issue like this before with any company on or off line. I spoke to three or four people...Read more
I ordered a white bathroom Belham Longbourn Linen Tower. It cost over $250.00. It took several weeks to get here and after beginning to assemble it, one of the pieces was drilled incorrectly. Too close to the edge so we could not put the screws of the legs into it.The...Read more
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