Hayneedle
Reviews and Complaints
Terrible Company
Preferred solution: Let the company propose a solution
STAY FAR AWAY from Hayneedle Products
Preferred solution: Full refund
Terrible customer service!
Rabbit Hutch Review
Review about Tent Purchase Attempt
Shipping damage on2 out of 3 orders
Hayneedle has major operating issues
Terrible Shipping and Customer Service
I ordered a outdoor table set. Heyneedle tells me after the order to may take 3 weeks to deliver from NC.
I called the mfg. They rushed the product out of the warehouse to heyneedles trucking company. Now it sits. It has not moved from NC in 2 weeks.
Heyneedle customer service are beside themselves in being able to answer why their trucking is so slow and they do not offer a faster service even at a cost.
Beware of poor customer service because they can not change the decisions that are being made from above and slow delivery. I am still waiting 3 weeks after order with no word.
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Verified Reviewer | New Port Richey, FloridaDefective Product-On the Edge Portable Folding Wagon
Good ending to a sad story. Hayneedle provided me with a in-store credit.
I returned the wagon to them. I appreciate Hayneedle working with me on this resolution.
On the second time the welds on the front axle separated rendering the wagon useless. When I contacted the company via e-mail I was told that it was outside of the 30 day window and therefore could not be exchanged.
I have learned a hard lesson and will no longer shop at a company that will not stand behind the product it distributes. I have also advised my family and friends of my experience.
Pre authorization
"100% Satisfaction Guarantee" is worth ZERO
Hammocks.com and Hayneedle.com say "100% Satisfaction Guarantee...Other people say it, we mean it." Well, it was my experience that they are like all the other "people." My traveling hammock strap that I only used on two vacations broke right on the seam while someone was on it. Could have cause serious injury!
Granted, it was a three years since I purchased it but Mark M with customer service just said they stopped selling the straps and it was past the 30 day warranty. I am a reasonable person and I realize a lot of time had passed since I purchased the straps and I didn't expect Hayneedle to replace the straps (though, gosh, that sure would have been nice).
I would have been satisfied if they'd offered me a discount on a reorder. Their 100% guarantee sounds nice, but Hayneedle, don't say it, if you don't mean it!
Hayneedle Sells Junk! Stay Away from this Store!
I love these computer generated comments from HayNeedle that they are responding to my disappointment!!! I called and tried to have the problem taken care of and after the one year was up they couldn’t help me anymore!!!!
These Stools started to fall apart from Day ONE!!!!! GARBAGE COMPANY!!!!!!
Order Cancelled
I need a pair of binoculars for my upcoming vacation to Yellowstone in September. I ordered a nice pair from HayNeedle.com.
I soon received an email notifying me that my order had been cancelled. I called to inquire, and, was treated like an identity thief. Evidently, there was a "problem" with my billing address. They asked all sorts of security questions, non of which were satisfactory.
"Nope, that's not good enough". I was told that they would put the order though again, and, to check my email for another confirmation (four days later). On the fourth day, I called again. "That order has been cancelled".
Okay, I'll place another order. THIS TIME, I didn't even receive a cancellation notice.
I searched their website for my order status and learned the second order had been cancelled as well. I'm beginning to wonder if HayNeedle is an online identity theft scam.
Scam company
Defective product that hayneedle will not replace
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I would love to be able to get to the bottom of this for you! Please e-mail me your order number at hnsocial@hayneedle.com