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Hayneedle - Wouldn’t honor their mistake!!

This company had a rug listed at a discounted price. I ordered it and then TWICE they sent the wrong rug. After finally talking to someone several times, they will not honor the price they listed online saying they could only give a 15% discount. NEVER USE HAYNEEDLE!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
#1202001
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Hayneedle - Horrible customer service

Horrible customer service and even horrible products. Shop elsewhere
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1201144
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Hayneedle - Cracked Rocks
Hayneedle - Cracked Rocks
Hayneedle - Cracked Rocks
Hayneedle - Cracked Rocks
Hayneedle - Cracked Rocks
Hayneedle - Cracked Rocks
Hayneedle - Cracked Rocks
I purchased 13 bags of Caribbean Rocks each one weighed 30 lbs. Most of them all cracked. They were used as a border around the edge of the lawn. No one walked on them. I could not return them because it was passed the 30 day return policy and besides that, it would...
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2.5
I liked
  • Product looked good in pix
I didn't like
  • Product was defective
  • Entire experience
#1197743
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I ordered 2 items via Walmart website. Both came damaged. I contacted both companies with pics and details. Here is what happened. 1st item from Hayneedle: "Sadly, due to restrictions on Marketplace orders, we are unable to offer partial refunds. So our first option...
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#1191673
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Tried three times to cancel order. Once immediately upon placing order, was told had to let it get in the system so in an hour I could cancel. Followed up in 1 hour exactly, was told "already processed" may not be able to cancel. Contacted via email, was told they...
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1.3
#1185047
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Hayneedle - The Benches I ordered
Hayneedle - The Benches I ordered
Hayneedle - The Benches I ordered
During the Christmas holidays I ordered two wooden benches from HAYNEEDLE, AN ONLINE RETAILER from Omaha, Nebraska. The attached photos tell a better story than I can. THE BENCHES LOOKED LIKE THEY WERE SITTING IN THE BACK OF A WAREHOUSE SOMEWHERE, WAITING FOR AN IDIOT...
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1.0
Product
#1183503
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I was shipped the wrong size picture frames (over $200 worth) and then was given the run around about returning them and getting a refund. Every time I emailed customer service (8 times) a different person responded. I spoke to a person over the phone and was told the...
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1.0
I didn't like
  • Poor quality of product and return policy
  • Process to return wrong item and receive correct one
#1173844
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Purchased a dog house that was very small for a large size, my dog won't go inside and its very tight for her and she is only 5months old. A few days later I wanted to return it and was told it was free of charge , only to receive an e mail saying they will charge me...
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1.0
Product
#1170926
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Hayneedle is now owned by Walmart. Recently I ordered a large rug online through Walmart shipped from Hayneedle. Before I ordered I called H to see if it could be returned to a WM store. They assured me that if the order was processed through WM, which it was, it was...
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1.3
#1166807
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I bought a wooden table and chairs for my granddaughter for Christmas. On Christmas Eve we opened the box the table came in and it was damaged. I contacted Hayneedle to return and replace the table. They offered me 50% off the damaged or a complete return and...
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5.0
#1162950
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