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On December 4th, I purchased a bean bag chair for my granddaughter for Christmas. It was estimated that the delivery will take place on December 18th. Since it wasn’t delivered on 18 or 19th, I called the customer service. The representative couldn’t give me any...
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1.0
I didn't like
  • Customer service
#1159262
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On 12.11.17 I placed a purchase order for a Gas/Charcoal/smoker grill (nothing cheap btw) in Hayneedle.com. Confirmation advised to be delivered on 12.22.17 between 10 am and 2 pm. Never receive it and never got any kind of notification / explanation to let me know...
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#1158114
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I Order an OFM Essentials PC gaming chair, Wednesday, December 20th, they said the estimated delivery date would be the Thursday, December 28th. I thought that's okay they are usually hyperbolic about these things during the holiday seasons, and even if they aren't, a...
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1.3
#1156102
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Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I...
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1.0
I didn't like
  • Whole process
#1155875
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I ordered my grandsons Christmas on October 6th. The order never came so I began calling them every couple weeks. I was assured each time I called that my order would be coming soon and arrive before Christmas. Now 1 week before Christmas it is still not here and I...
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1.0
#1151003
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HayNeedle does not give you rewards if you order complete your order using Affirm or Paypal. I made and order for a shed. Although during checkout it says you will get points you will not. I contacted them and at first they said I was not logged in when I ordered. This...
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#1148871
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Hayneedle - Terrible customer service

Ordered a storage ottoman, when it didn't arrive on time called customer service. Initially said they couldn't find out why it hadn't arrived yet and then finally said it would arrive 1 well late. When it finally came it didn't fit well where we wanted it to so I asked to return. Hayneedle said they would only reimburse half of what I paid for it to ship it back.
1.5
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Advertised vs Delivered
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Delivery Service
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Exchange, Refund and Cancellation Policy
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#1146800
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Hayneedle - Amazing company with excellent customer service.

I’ve bought over 20 items over the last month. They IMMEDIATELY take care of any issues and quickly compensate you for any errors on their part.
4.9
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Website
#1125996
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Hayneedle - Damaged shipment X 2

I ordered a heavy duty wagon. First order took about a month to arrive. It was damaged. Second order took even longer. It too was damaged. Decided on a refund. Was told it would take about a month to get money back that they have had for around 3 months already. Was told there would be no promise of expediting the refund. TOTALLY UNEXCEPTABL!!
1.0
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Exchange, Refund and Cancellation Policy
Value for money
Product
#1119280
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I ordered 2 recliners from Hayneedle. They shipped the first one and when we inquired why it was taking so long, they told us the shipper they were using was on vacation and we have to wait 2 more weeks. Then they finally shipped the other chair(after waiting almost 2...
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#1112589
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