Anonymous

Changed price after purchase

This company is horrible. I purchased a 2 person water tube for 99.00 amd they sent an email the day before i was supposed to receive it saying they cancelled my order and changed the price to $329.0p if i would like to reorder. Poor customer service.
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Reason of review:
Order processing issue
Anonymous

Worst online company ever

Ordered coffee table after a week being late to deliver they could not even track the package. Told me it was FedEx but ultimately hayneedle is responsible for getting me my item as promised. Stick with Wayfair
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Reason of review:
Order processing issue
Susan C Nsr

Deck Planters

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Buyer beware this company does not like to offer refunds. I bought two plastic tarracota deck plant holders. They we're not cheap, but company said these items were not eligible to be returned. They we're to big and buckly than what I expected. Also didn't fir my railing correct. I will never buy anything from this site again. First experience and last.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Never received

Ordered a beautiful talk kitchen pantry. A one of a kind said 3-4 shipping for free. A week goes by. I called, they said the emailed me. They did not. Customer service said they'd of the month. 30 days. Never received. Called again. They cancelled my order out of stock. The did not charge me. But a BIG inconvenience. Will never shop there again. Found a different one, Alot lower price. $2000.00 but another one not as nice but like it alot for for $200. Perfect, 3 days.
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Reason of review:
Order processing issue
Anonymous

Fraudulent charge of almost $900.00

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I never heard of HayNeedle, order from them or visited their website until I heard from my credit card provider. HayNeedle placed a charge on my card for $1.00 followed by a charge for nearly $900.00. The charge was approved but my provider found it to be suspicious and contacted me. The card provider canceled payment and issued a new card to me.
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Reason of review:
Problems with payment
Anonymous

Very poor return experience.

I called them about the return of a damaged cushion. They will refund my money but they wont replace it.
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Reason of review:
Return, Exchange or Cancellation Policy
rhonda k Ssi

Fraud

My husband ordered a table on line on April 16th using my debit card. The very next day my card was used twice for purchases of just under $200 each in Marietta, Ga.

I am in Illinois and had not used my card for ANY purchases in weeks. Haywire is based in Georgia. My bank recognized the fraud and cancelled my card, yet someone attempted to use my card again later the same day.

This has completely disgusted me and we will not being ordering from Haywire ever again.

No response yet from Haywire. Tried calling and was put on hold and tried sending a message thru their website and of course it didnt go thru,

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Loss:
$399
Reason of review:
fraud
Susan G Ogc

Don’t buy for looks alone

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I purchased a leisure season horizontal shed.It looks great in the picture but beware the doors do not line up.the top doesn’t close right.In my opinion I paid $300.00 and it’s a hunk of junk.Save your money.Buy 5 pieces of wood and make your own it will be better than this shed.
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Reason of review:
Bad quality
Tyrel Rwh

Horrible customer service

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Updated by user Feb 07, 2018

hayneedle.com has reached out to me with an acceptable solution. They indicated they will reroute shipment once I have fedex number.

Original review Feb 07, 2018
Tried three times to cancel order. Once immediately upon placing order, was told had to let it get in the system so in an hour I could cancel.

Followed up in 1 hour exactly, was told "already processed" may not be able to cancel. Contacted via email, was told they can't guarantee cancelation since it was in fulfillment center. Everyone I contacted there response was, we can't guarantee cancellation or it has already shipped. Placed order on a Tuesday, the order receipt said it would ship Thursday.

It's almost like they sped up shipping since they knew I wanted to cancel.

If you want fast shipment tell them to cancel order. STAY AWAY!
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Loss:
$250
Reason of review:
Poor customer service

Preferred solution: Full refund

Arline Aii
map-marker Omaha, Nebraska

Deceitful

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Hayneedle is now owned by Walmart. Recently I ordered a large rug online through Walmart shipped from Hayneedle.

Before I ordered I called H to see if it could be returned to a WM store. They assured me that if the order was processed through WM, which it was, it was returnable to WM. I did decide to return the rug but all the accompanying paperwork indicated that it was only returnable to H. I called customer service and they refused to let me return to a WM store and said I would be responsible for the FedEX return.

They also stated that there was no "accompanying note" regarding my inquiry. Please don't call me a liar when I know you are. Now, a day later, I attempted to download the return label and they are down for "system maintenance" and I cannot print it out.

I have also contacted WM but I highly doubt they will do anything to rectify this. Please don't trust this company!

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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous

Wouldn’t honor their mistake!!

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This company had a rug listed at a discounted price. I ordered it and then TWICE they sent the wrong rug. After finally talking to someone several times, they will not honor the price they listed online saying they could only give a 15% discount. NEVER USE HAYNEEDLE!!
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Reason of review:
Order processing issue
Anonymous

Bad customer service

Ordered a pair of out door curtains, paid and waited and waited for the order to arrive. Each one arrived in a different package and one had cream strip and the other had bright white stripe.

Never even opened the bag - called customer service and told 30 minute wait so I got comfortable, after 20 minutes they hung up on me. Left a message through the return notice service and never heard anything back. But to return you have to pay to ship back. So they made a mistake and I paid for it.

Its back in the mail and waiting on my credit!!!

But found the same thing at Amazon, quicker shipping, and cheaper price. My first and last try with Hayneedle and they don't seem to care.

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Reason of review:
Order processing issue
Lelar Egy

Horrible1

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Purchased a dog house that was very small for a large size, my dog won't go inside and its very tight for her and she is only 5months old. A few days later I wanted to return it and was told it was free of charge , only to receive an e mail saying they will charge me $40.

thats crazy... don't buy from them , go to petsmart! they have great customer service. I would have NEVER bought from them if I had any idea the charge to return.

Customer service rep on the phone was very rude and not helpful. Her attitude was basically , oh well you bought it and thats our policy. In todays world, where customer service is everything as buying online provides you so many resources, that is the wrong attitude to have. I have a new puppy..

i planned on buying from them but never again! rip off

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Loss:
$40
Reason of review:
Poor customer service
Anonymous

Horrible customer service

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Horrible customer service and even horrible products. Shop elsewhere
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Reason of review:
Poor customer service
Aiken Ajs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

7 weeks later still waiting for delivery !

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Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I had to go back online and re-place the order - seriously?? I replaced order but still have not received my purchase nor have I received an update on the resolution of the delivery issue. I will never order anything from this website that I cannot carry into my house myself!
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Cons:
  • Whole process
Reason of review:
Order processing issue

Preferred solution: Price reduction

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