Hayneedle is now owned by Walmart. Recently I ordered a large rug online through Walmart shipped from Hayneedle. Before I ordered I called H to see if it could be returned to a WM store. They assured me that if the order was processed through WM, which it was, it was...Read more
I bought a wooden table and chairs for my granddaughter for Christmas. On Christmas Eve we opened the box the table came in and it was damaged. I contacted Hayneedle to return and replace the table. They offered me 50% off the damaged or a complete return and...Read more
On December 4th, I purchased a bean bag chair for my granddaughter for Christmas. It was estimated that the delivery will take place on December 18th. Since it wasn’t delivered on 18 or 19th, I called the customer service. The representative couldn’t give me any...Read more
I didn't like
- Customer service
On 12.11.17 I placed a purchase order for a Gas/Charcoal/smoker grill (nothing cheap btw) in Hayneedle.com. Confirmation advised to be delivered on 12.22.17 between 10 am and 2 pm. Never receive it and never got any kind of notification / explanation to let me know...Read more
I Order an OFM Essentials PC gaming chair, Wednesday, December 20th, they said the estimated delivery date would be the Thursday, December 28th. I thought that's okay they are usually hyperbolic about these things during the holiday seasons, and even if they aren't, a...Read more
Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I...Read more
I didn't like
- Whole process
I ordered my grandsons Christmas on October 6th. The order never came so I began calling them every couple weeks. I was assured each time I called that my order would be coming soon and arrive before Christmas. Now 1 week before Christmas it is still not here and I...Read more
HayNeedle does not give you rewards if you order complete your order using Affirm or Paypal. I made and order for a shed. Although during checkout it says you will get points you will not. I contacted them and at first they said I was not logged in when I ordered. This...Read more
HayNeedle - Terrible customer service
Ordered a storage ottoman, when it didn't arrive on time called customer service. Initially said they couldn't find out why it hadn't arrived yet and then finally said it would arrive 1 well late. When it finally came it didn't fit well where we wanted it to so I asked to return. Hayneedle said they would only reimburse half of what I paid for it to ship it back.
HayNeedle - Amazing company with excellent customer service.
I’ve bought over 20 items over the last month. They IMMEDIATELY take care of any issues and quickly compensate you for any errors on their part.
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