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Ordered a Hooker round kitchen table and base. Hooker very well regarded furniture company. This process started late January of 2017. It is now mid June 2017. Original base was basically destroyed when we received it. Took almost 6 1/2 weeks to receive both.Table top...
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#1060615
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literally before purchasing my order i saw all the coments all so many people said bad things about their customer service but still i tried and i bought a mirror when the mirror got arrive it was little bit damage so i call them amd they resposes my phone call quickly...
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Anonymous
Anna

Yet your product still arrived damaged?

#1050420
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Terrible return policy in The Hayneedle Company favor, of course. When purchase on-line Outdoor Decor Gazebo Grommet Outdoor Curtain Panels the COLOR says Natural. Received and the color was yellow. Called and service rep. says, after looking at my photo the color...
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2.3
Product
I didn't like
  • Customer service
  • Return policy
#1012694
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Short Review on April 20, 2017

HayNeedle
#1036891
hi,we order closet 04/12/2017 and we should receive 04/19/2017 but we not receive,please take care
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Short Review on April 09, 2017

HayNeedle
#1031946
1.0
Details
Someone stole my credit card info and bought merchandise from Hayneedle.com. i want to catch the crook and they refused to help. A,total scandal.
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Customer service

Hayneedle Customer Care Review

HayNeedle
#1016644
HAYNEEDLE is a TOTAL RIPOFF! Products shown and allowed to be ordered are out of stock, customer service pathetic and employees are not trained to do anything helpful. HAYNEEDLE IS A SCAM!!!!! A BIG FREAKING SCAM! STAY AWAY FROM HAYNEEDLE!!!!!!
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Hayneedle Customer Care Review

HayNeedle
#864906
3.1
Details
Customer service is horrible. Waited on *** hold for over an hour. I have to pay for return shipping. Will never order from this company again. Web site states easy returns. Not easy at all.
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Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I ordered an item for my wife (for her Company) to send a package to a sick coworker. When payment was made the item was set to ship to my home rather than the intended recipient. I knew the mistake immediately and attempted to cancel the order. It was after hours and...
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#995946
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HayNeedle - Shipping Service Review
I ordered a door mat, received the wrong item, emailed customer service w a picture - no response. Finally get in touch w the 800#, I'm told I have to go back online to order a new one. I'm now packaging and mailing back a product and hoping to receive the right one....
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1.3
I didn't like
  • Process to return wrong item and receive correct one
  • Unresponsive
#986867
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I ordered a TV Stand from them on Cyber Monday which is in November. I received my product totally damaged and asked for replacement parts. I was sent my replacement part which was also so damaged it was completely unusable. Called them back and they said they would...
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Product
#986525
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As an attorney, I am constantly advising clients to research companies prior to entering business transactions. Once again, I failed to heed my own advice. On December 3, 2016, I ordered a desk and hutch from Hayneedle. Their webpage indicated a 12/20/16 delivery date...
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Anonymous
Mic***e Noel 1111

Two bar stools. Horrible product. I will never use this company again. Product arrived damaged (manufacturing NOT shipping damage), product instruction inaccuracies and unable...

#982560
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Smaller products (like window film and a bench cushion - good quality) are delivered via FedEx on time. However, FedEx threw my window film at my front door like a Frisbee then drove away. Now, for the real problem: I ordered a $900 outdoor daybed and am still awaiting...
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satin72016
satin72016

Two delivery guys finally delivered my daybed from Hayneedle after multiple calls to the company and to the delivery company (AGS). I had to threaten to dispute via credit car...

3.7
I liked
  • Quality of small products
I didn't like
  • Deivery sucks
#972632
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Ordered an item and paid for expedited shipping. Did not arrive as promised. Customer Service indicates they can only estimate shipping. They cannot commit to a date. DO NOT buy from here if timeliness is a factor. Cannot provide specifics, just lots on non-answers....
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1.0
I didn't like
  • Delivery delay
  • Customer service
  • False advertising
#965968
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About 6-8 weeks ago I bought a wind chime from Hayneedle & every thing was fine except that their advertised wind chime was advertised as 24" long and I thought that this length is for the metal tubes not the total length of the wind chime & I accepted what I bought,...
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Anonymous
Anonymous

Unauthorized charge on my debit card. I have never even heard of Hayneedle yet I am seeing charges for them. Hold time to speak to customer service is 30+ minutes.

3.3
I liked
  • Delivery
I didn't like
  • Incorrect adverised items
#957706
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