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literally before purchasing my order i saw all the coments all so many people said bad things about their customer service but still i tried and i bought a mirror when the mirror got arrive it was little bit damage so i call them amd they resposes my phone call quickly...
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Anonymous
Anna

Yet your product still arrived damaged?

#1050420
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Terrible return policy in The Hayneedle Company favor, of course. When purchase on-line Outdoor Decor Gazebo Grommet Outdoor Curtain Panels the COLOR says Natural. Received and the color was yellow. Called and service rep. says, after looking at my photo the color...
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2.3
Product
I didn't like
  • Customer service
  • Return policy
#1012694
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I ordered an item for my wife (for her Company) to send a package to a sick coworker. When payment was made the item was set to ship to my home rather than the intended recipient. I knew the mistake immediately and attempted to cancel the order. It was after hours and...
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#995946
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Hayneedle Customer Care Review

HayNeedle
#1016644
HAYNEEDLE is a TOTAL RIPOFF! Products shown and allowed to be ordered are out of stock, customer service pathetic and employees are not trained to do anything helpful. HAYNEEDLE IS A SCAM!!!!! A BIG FREAKING SCAM! STAY AWAY FROM HAYNEEDLE!!!!!!
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Hayneedle Customer Care Review

HayNeedle
#864906
3.1
Details
Customer service is horrible. Waited on *** hold for over an hour. I have to pay for return shipping. Will never order from this company again. Web site states easy returns. Not easy at all.
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Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Rabbit Hutch Review

HayNeedle
#524574
I ordered a rabbit hutch from hayneedle. very disappointed. The picture they showed of hutch was not what arrives. Will never do business with them again
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HayNeedle - Review about Tent Purchase Attempt

HayNeedle
#516602
I tried to order a commercial event tent 4 times from Hayneedle, each time giving a different shipping address because the previous addresses (that actually manage to receive FedEx deliveries just fine) would not pass their recognition program. After the fourth attempt using a my work address, I gave up and purchased the tent some where else. At least I'm not out money.
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HayNeedle - Shipping Service Review
I ordered a door mat, received the wrong item, emailed customer service w a picture - no response. Finally get in touch w the 800#, I'm told I have to go back online to order a new one. I'm now packaging and mailing back a product and hoping to receive the right one....
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1.3
I didn't like
  • Unresponsive
  • Process to return wrong item and receive correct one
#986867
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I ordered a TV Stand from them on Cyber Monday which is in November. I received my product totally damaged and asked for replacement parts. I was sent my replacement part which was also so damaged it was completely unusable. Called them back and they said they would...
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Product
#986525
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As an attorney, I am constantly advising clients to research companies prior to entering business transactions. Once again, I failed to heed my own advice. On December 3, 2016, I ordered a desk and hutch from Hayneedle. Their webpage indicated a 12/20/16 delivery date...
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Anonymous
Mic***e Noel 1111

Two bar stools. Horrible product. I will never use this company again. Product arrived damaged (manufacturing NOT shipping damage), product instruction inaccuracies and unable...

#982560
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Smaller products (like window film and a bench cushion - good quality) are delivered via FedEx on time. However, FedEx threw my window film at my front door like a Frisbee then drove away. Now, for the real problem: I ordered a $900 outdoor daybed and am still awaiting...
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satin72016
satin72016

Two delivery guys finally delivered my daybed from Hayneedle after multiple calls to the company and to the delivery company (AGS). I had to threaten to dispute via credit car...

3.7
I liked
  • Quality of small products
I didn't like
  • Deivery sucks
#972632
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Ordered an item and paid for expedited shipping. Did not arrive as promised. Customer Service indicates they can only estimate shipping. They cannot commit to a date. DO NOT buy from here if timeliness is a factor. Cannot provide specifics, just lots on non-answers....
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1.0
I didn't like
  • Customer service
  • Charging my account for an unavailable item
  • False advertising
#965968
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About 6-8 weeks ago I bought a wind chime from Hayneedle & every thing was fine except that their advertised wind chime was advertised as 24" long and I thought that this length is for the metal tubes not the total length of the wind chime & I accepted what I bought,...
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Anonymous
Anonymous

Unauthorized charge on my debit card. I have never even heard of Hayneedle yet I am seeing charges for them. Hold time to speak to customer service is 30+ minutes.

3.3
I liked
  • Delivery
I didn't like
  • Incorrect adverised items
#957706
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Ordereda 6 foot x 8 foot fgreenhouse and received a 6 foot x 56 foot greenhouse. Returned the items and it took over a month to receive credit. When i spoke to their customer service rep when i received the greenhouse, there policy it is the customers problem. So that...
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2.7
Rogers, Minnesota
Product
#939605
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