Featured Not resolved

Update by user Jun 25, 2013

Good ending to a sad story.Hayneedle provided me with a in-store credit.

I returned the wagon to them.I appreciate Hayneedle working with me on this resolution.

Original review posted by user Jun 17, 2013

I ordered a On the Edge Portable Folding Wagon on April 24th, 2013.My husband and I used it twice for transporting 2 beach chairs, beach towels, and a small cooler.

On the second time the welds on the front axle separated rendering the wagon useless. When I contacted the company via e-mail I was told that it was outside of the 30 day window and therefore could not be exchanged.

I have learned a hard lesson and will no longer shop at a company that will not stand behind the product it distributes.I have also advised my family and friends of my experience.

Monetary Loss: $160.

Had an Experience with HayNeedle?

Write a review


Terms of Service
Post Comment
Aurora, Ontario, Canada #709210

this happened to me last week transporting 2 toodlers to the park!ordered it from the states.

Tried the company but noone will get back to me!

paid well over $200!:(

to jb Omaha, Nebraska, United States #709624

If you ordered from us here at Hayneedle.com we would be happy to look into this to find a resolution for you. Please email your order number to hnsocial@hayneedle.com so that we can see what needs to be done for you. - Robin at Hayneedle

Milwaukee, Wisconsin, United States #673635

This *** posted this on another site and Robin at hayneedle helped them and gave them a prompt refund..

to Anonymous Omaha, Nebraska, United States #709625

Anonymous, Please email your order number to me at hnsocial@hayneedle.com and refer to this post. I will see what we can do to get this resolved for you - Robin


I am very sorry to hear about your recent experience.I would like to see if we can rectify your experience with us.

Please email your order information to hnsocial@hayneedle.com and I would be happy to see what we can do for you.-Steph @ Hayneedle

Long Beach, California, United States #665748

I would go against your credit card for a refund. It clearly did not hold up to even light duty.

to Tom Madison, Wisconsin, United States #665761

Good suggestion, Tom.

You May Also Like

Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more