Not resolved
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

I ordered this couch on 12/12 with a guaranteed delivery date between 12/25 and 1/4. It was shipped on 12/14 and I was sent a tracking number on 12/18 telling me it had shipped on 12/14.

I started trying to track down the sofa on 12/24. The tracking number didn't work, and I called the company twice to get information as to where the sofa was at this point. During the phone calls, I was told there was no answer from the shipper (while I was on hold) and that it might be lost. Finally on 12/28, I received an email with a different tracking number saying the sofa was now in California (about 150 miles from my house) and would be delivered by January 4th.

On January 4th, I got another email stating "it seems that you can expect a call to set up delivery by 01/10/19 at the latest" They acknowledged that "This item has experienced various backorder delays, unfortunately". In response to that email, I told them I wanted to cancel the order. Today I received an email that I can't cancel the order. I "CAN" refuse delivery, and then once it is returned to them, they will issue a refund!

If it is taking over a month to get to me (AND IT STILL HASNT GOTTEN TO ME), how long will it take to be returned???????? So, 4 weeks after ordering, I MAY get a call to schedule delivery. In the meantime, they have my money, and I have nothing!!!!!!!!

AND I may never get my money back, because if the sofa can't get to me, how will it get back to them??????? I am a senior citizen (in my 70s) and I consider this treatment as elder abuse and manipulation.

Product or Service Mentioned: Hayneedle Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $673.

Preferred solution: Full refund.

I didn't like: Fact that i paid for something and received nothing, Delivery and failure to deliver the correct product, Misleading service representatives.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like