I bought an item on line, and had to send it back. I called for a shipping label.
When I got it I went to FedEx to send it back. The item cost 41.51 with tax and shipping. It only cost them 4.99 to ship. They charged me 18.00 for shipping and other charges, so I only got a refund of 17.89.
I never had trouble with any other online retail company. Don't shop at Hayneedle Inc. they will rip you off. I called them and they won't do anything about this.
From now on I will only shop at retails stores online that I know. I learned my lesson from buying items from store that I don't know.
Product or Service Mentioned: Kennel.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $24.
Preferred solution: Full refund.
I didn't like: Refund policy.