Smaller products (like window film and a bench cushion - good quality) are delivered via FedEx on time. However, FedEx threw my window film at my front door like a Frisbee then drove away.
Now, for the real problem: I ordered a $900 outdoor daybed and am still awaiting delivery. Despite an email confirmation delivery set for 12/09/16, the delivery company claimed they had my daybed, but no order to deliver. They even claimed that they weren't associated with AGS delivery services, which Hayneedle refuted. After hearing a few more of their lies, I sent scathing emails to both Hayneedle and the delivery company.
No response. I was told that yet another company would call to schedule delivery on the following Monday. No call. I called on Tuesday (today).
I was told that my daybed was en route (without having been notified). I hurriedly prepared myself and my house for delivery. No daybed, and at the time of this writing it is after 6pm ET and dark. Still, no daybed.
I am not in any hurry for the daybed. All I want is truth and dependability.
If I wasn't retired, this would be an even more severe inconvenience. It appears that I will have to call them daily to hear the latest lies.
Product or Service Mentioned: Hayneedle Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $1049.
Preferred solution: Deliver product or service ordered.
I liked: Quality of small products.
I didn't like: Deivery sucks.