Product: Hayneedle Shipping Service Clear all filters (18 of 18 reviews match)
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But to return you have to pay to ship back. So they made a mistake and I paid for it. Its back in the mail and waiting on my credit!!! But found the same thing at Amazon, quicker shipping, and cheaper price. My first and last try with Hayneedle and they don't seem to...
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Hayneedle Shipping Service
#1218183
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I was shipped the wrong size picture frames (over $200 worth) and then was given the run around about returning them and getting a refund.Every time I emailed customer service (8 times) a different person responded. I spoke to a person over the phone and was told the...
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1.0
Product
Hayneedle Shipping Service
I didn't like
  • Poor quality of product and return policy
  • Process to return wrong item and receive correct one
#1173844
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I ordered 2 recliners from Hayneedle. They shipped the first one and when we inquired why it was taking so long, they told us the shipper they were using was on vacation and we have to wait 2 more weeks. Then they finally shipped the other chair(after waiting almost 2...
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Hayneedle Shipping Service
#1112589
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I ordered a canopy that I needed to protect a newly planted shrub from direct sun. This was on July 18 and I got an order confirmation. On the 19th, I got a "shipped" notice, except the FedEx tracking number only showed a label had been created, so they could get the...
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1.0
Product
Hayneedle Shipping Service
I didn't like
  • Entire experience
#1081530
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Placed a Hayneedle order April 2017 for 4 dining chairs after verifying w/ 2 Hayneedle reps that the order consisted of 2 chairs for a specified price. Rec'd 1/2 the order - poorly packaged & wood was badly chipped - had to be returned. Customer Svc reps Sarah &...
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1.4
Product
Hayneedle Shipping Service
I didn't like
  • Customer service
  • Poor quality of product and return policy
  • Customer svc training for melissa and sarah
#1077707
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I placed an order with HayNeedle within the first few days of June, 2017 and the item I ordered was to be shipped directly from the manufacturer. After repeated notifications from HayNeedle of shipping delays and no specific info from HayNeedle other than vague...
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1.0
Product
Hayneedle Shipping Service
#1073773
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I ordered an item for my wife (for her Company) to send a package to a sick coworker.When payment was made the item was set to ship to my home rather than the intended recipient. I knew the mistake immediately and attempted to cancel the order. It was after hours and I...
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Hayneedle Shipping Service
#995946
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HayNeedle - Shipping Service Review
I ordered a door mat, received the wrong item, emailed customer service w a picture - no response. Finally get in touch w the 800#, I'm told I have to go back online to order a new one. I'm now packaging and mailing back a product and hoping to receive the right one....
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1.3
Product
Hayneedle Shipping Service
I didn't like
  • Unresponsive
  • Process to return wrong item and receive correct one
#986867
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On December 3, 2016, I ordered a desk and hutch from Hayneedle. Their webpage indicated a 12/20/16 delivery date which would allow for Christmas delays and get here for the gift. On 12/20/16, I called and was informed there were delays and it would be there on...
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Anonymous
Mic***e Noel 1111

Two bar stools. Horrible product. I will never use this company again. Product arrived damaged (manufacturing NOT shipping damage), product instruction inaccuracies and unable...

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Hayneedle Shipping Service
#982560
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Now, for the real problem: I ordered a $900 outdoor daybed and am still awaiting delivery. Despite an email confirmation delivery set for 12/09/16, the delivery company claimed they had my daybed, but no order to deliver. They even claimed that they weren't associated...
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satin72016
satin72016

Two delivery guys finally delivered my daybed from Hayneedle after multiple calls to the company and to the delivery company (AGS). I had to threaten to dispute via credit car...

3.7
Product
Hayneedle Shipping Service
I liked
  • Quality of small products
I didn't like
  • Deivery sucks
#972632
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