Product: Hayneedle Shipping Service Clear all filters (0 of 21 reviews match)
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Delivery from hayneedle..never arrives

Dresser arrived in Charlotte, “local delivery” scheduled an appointment to deliver today from 1 to 5. At 430 I called and they said it’s almost there. At 630, 2 hrs later and an hour and a half late, I call and now it’s not on the truck and not coming today? No one answering the phone at the local terminal?? No idea where it is or when it will arrive. Never ordering again from Hayneedle.
1.0
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Hayneedle Shipping Service
#1408426
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Ordered a hose reel. Shipped from California. Instead of sending it to Las Vegas Nevada it went to Arizona, then New Mexico and latest Texas. Called Hayneedle asked for cancel and refund because it was obviously lost. They refused to cancel order, rudely talked over me...
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1.0
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Hayneedle Shipping Service
#1252730
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But to return you have to pay to ship back. So they made a mistake and I paid for it. Its back in the mail and waiting on my credit!!! But found the same thing at Amazon, quicker shipping, and cheaper price. My first and last try with Hayneedle and they don't seem to...
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Hayneedle Shipping Service
#1218183
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I was shipped the wrong size picture frames (over $200 worth) and then was given the run around about returning them and getting a refund.Every time I emailed customer service (8 times) a different person responded. I spoke to a person over the phone and was told the...
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1.0
Product
Hayneedle Shipping Service
I didn't like
  • Process to return wrong item and receive correct one
  • Poor quality of product and return policy
#1173844
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I ordered 2 recliners from Hayneedle. They shipped the first one and when we inquired why it was taking so long, they told us the shipper they were using was on vacation and we have to wait 2 more weeks. Then they finally shipped the other chair(after waiting almost 2...
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Hayneedle Shipping Service
#1112589
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I ordered a canopy that I needed to protect a newly planted shrub from direct sun. This was on July 18 and I got an order confirmation. On the 19th, I got a "shipped" notice, except the FedEx tracking number only showed a label had been created, so they could get the...
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1.0
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Hayneedle Shipping Service
I didn't like
  • Entire experience
#1081530
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Placed a Hayneedle order April 2017 for 4 dining chairs after verifying w/ 2 Hayneedle reps that the order consisted of 2 chairs for a specified price. Rec'd 1/2 the order - poorly packaged & wood was badly chipped - had to be returned. Customer Svc reps Sarah &...
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1.4
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Hayneedle Shipping Service
I didn't like
  • False advertising
  • Customer svc training for melissa and sarah
  • Poor quality of product and return policy
#1077707
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I placed an order with HayNeedle within the first few days of June, 2017 and the item I ordered was to be shipped directly from the manufacturer. After repeated notifications from HayNeedle of shipping delays and no specific info from HayNeedle other than vague...
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1.0
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Hayneedle Shipping Service
#1073773
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I ordered an item for my wife (for her Company) to send a package to a sick coworker.When payment was made the item was set to ship to my home rather than the intended recipient. I knew the mistake immediately and attempted to cancel the order. It was after hours and I...
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Hayneedle Shipping Service
#995946
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Top Rated Products in Shipping Services Category

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HayNeedle - Shipping Service Review

HayNeedle - Shipping Service Review
I ordered a door mat, received the wrong item, emailed customer service w a picture - no response. Finally get in touch w the 800#, I'm told I have to go back online to order a new one. I'm now packaging and mailing back a product and hoping to receive the right one. An apology would've been nice along with sending me the right product vs me doing the extra leg work for something that wasn't my fault.
1.3
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Hayneedle Shipping Service
I didn't like
  • Unresponsive
  • Process to return wrong item and receive correct one
#986867
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