Purchased a dog house that was very small for a large size, my dog won't go inside and its very tight for her and she is only 5months old. A few days later I wanted to return it and was told it was free of charge , only to receive an e mail saying they will charge me $40.
thats crazy... don't buy from them , go to petsmart! they have great customer service. I would have NEVER bought from them if I had any idea the charge to return.
Customer service rep on the phone was very rude and not helpful. Her attitude was basically , oh well you bought it and thats our policy. In todays world, where customer service is everything as buying online provides you so many resources, that is the wrong attitude to have. I have a new puppy..
i planned on buying from them but never again! rip off
Product or Service Mentioned: Kennel.
Reason of review: Poor customer service.
Monetary Loss: $40.