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I ordered this couch on 12/12 with a guaranteed delivery date between 12/25 and 1/4. It was shipped on 12/14 and I was sent a tracking number on 12/18 telling me it had shipped on 12/14. I started trying to track down the sofa on 12/24. The tracking number didn't work,...
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1.2
I didn't like
  • Fact that i paid for something and received nothing
  • Delivery and failure to deliver the correct product
  • Misleading service representatives
#1442152
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Delivery from hayneedle..never arrives

Dresser arrived in Charlotte, “local delivery” scheduled an appointment to deliver today from 1 to 5. At 430 I called and they said it’s almost there. At 630, 2 hrs later and an hour and a half late, I call and now it’s not on the truck and not coming today? No one answering the phone at the local terminal?? No idea where it is or when it will arrive. Never ordering again from Hayneedle.
1.0
Details
Advertised vs Delivered
Delivery Service
Reliability
#1408426
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Purchased a bathroom vanity from Hayneedle but bought through Ebay. Also charged through EBAY. The product was lost in shipping. It was purchased with a special offer from PayPal for zero interest for 24 months. Hayneedle would not replace it in the manner I bought it...
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1.0
#1394870
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Featured
Hayneedle - Bad products
Hayneedle - Bad products
Hayneedle - Bad products
Hayneedle - Bad products
Hayneedle - Bad products
I have spent thousands at Hayneedle over last 8 months decorating a new house. I called to complain about a 100.00 umbrella stand that’s broken that I bought 5 months ago and was told that they don’t have parts to fix and warranty was 30 days. When I received it it was...
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1.0
#1387993
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More than 4 hours late. Evening ruined. The delivery range was between 1~5pm, and so far, there's still no sign of the driver. Shame on Hayneedle for using EFW as a delivery service. You just lost a customer through your terrible partner choice. terrible .... terrible...
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#1383673
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We ordered outdoor furniture from Hayneedle. We paid for "white glove" service expecting, as they advertised, that everything would be set up. This bogus service costs an additional $150. The furniture arrived and they had no record of our paying for set up. We showed...
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#1374682
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I have now tried to place an order with them THREE times. On each occasion, they charged my credit card and then one day later sent me an email saying that my order had been cancelled because of some nonsense about how it was for my safety because "they could not...
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1.0
#1364616
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Product was misrepresented on site...Called for pickup and was issued FedEx return labels with one address and in email, was told to take the heavy, over-sized boxes to local (which we don't have) FedEx shipping office, as was given a different address...They never...
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Anonymous
Anonymous

$1300 worth of what ?

#1355058
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Hayneedle - They just lost a long time customer
Hayneedle - They just lost a long time customer
Hayneedle - They just lost a long time customer
Hayneedle - They just lost a long time customer
I'll start off with the packing and quality of their items. I received a dining table with the box dented, and unsurprising damage to the table itself. It wasn't just a chip off the paint, it was a chops off the wood! I contact customer service regarding the damage. I...
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1.0
I didn't like
  • Lack of customer service
  • Item damaged
  • Packaging damaged
#1352422
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Contact Hayneedle

Mailing Address:
HayNeedle
9394 West Dodge Road Suite 300
Omaha, Nebraska 68114-3319
United States
Phone:
(888) 880-4884
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Hayneedle Products and Services

Do not, I repeat do not buy from them ! bought a 1800.00 hutch set, paid 150.00 "through Hayneedle" for white glove delivery, a few days after puchase Hayneedly sent me an email with a link to AGS to schedule my appointment which was for 8/24/18 1p-5p, that morning I...
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#1341292
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