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Hayneedle is now owned by Walmart. Recently I ordered a large rug online through Walmart shipped from Hayneedle. Before I ordered I called H to see if it could be returned to a WM store. They assured me that if the order was processed through WM, which it was, it was...
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1.3
#1166807
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I Order an OFM Essentials PC gaming chair, Wednesday, December 20th, they said the estimated delivery date would be the Thursday, December 28th. I thought that's okay they are usually hyperbolic about these things during the holiday seasons, and even if they aren't, a...
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1.3
#1156102
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I placed an order on Hayneedle.com for a replacement bag after I did a search and found one I liked for a reasonable price. I did the payment through PayPal. Everything seemed to be fine and the slated delivery date was 8/14. I checked on the 14, no package so I waited...
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3.4
#1091096
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HayNeedle - Terrible customer service

HayNeedle
#1146800
1.5
Details
Ordered a storage ottoman, when it didn't arrive on time called customer service. Initially said they couldn't find out why it hadn't arrived yet and then finally said it would arrive 1 well late. When it finally came it didn't fit well where we wanted it to so I asked to return. Hayneedle said they would only reimburse half of what I paid for it to ship it back.
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HayNeedle - Damaged shipment X 2

HayNeedle
#1119280
1.0
Details
I ordered a heavy duty wagon. First order took about a month to arrive. It was damaged. Second order took even longer. It too was damaged. Decided on a refund. Was told it would take about a month to get money back that they have had for around 3 months already. Was told there would be no promise of expediting the refund. TOTALLY UNEXCEPTABL!!
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HayNeedle - Amazing company with excellent customer service.

HayNeedle
#1125996
4.9
Details
I’ve bought over 20 items over the last month. They IMMEDIATELY take care of any issues and quickly compensate you for any errors on their part.
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HayNeedle - I'm happy

HayNeedle
#1103738
5.0
Details
I don't have no problem I think the Company greatm when I got my tables I was so happy the package was wonderful Oh yes I will be ordering again you guys doing wonderful I thank you God bless me with wonderful items, Thank you I feel like crying this wonderful man surprised me with the items I'm very please thank you HayNeedle I don't have nothing bad to say a great Company.
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Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I...
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1.0
I didn't like
  • Whole process
#1155875
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On December 4th, I purchased a bean bag chair for my granddaughter for Christmas. It was estimated that the delivery will take place on December 18th. Since it wasn’t delivered on 18 or 19th, I called the customer service. The representative couldn’t give me any...
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1.0
I didn't like
  • Customer service
#1159262
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On 12.11.17 I placed a purchase order for a Gas/Charcoal/smoker grill (nothing cheap btw) in Hayneedle.com. Confirmation advised to be delivered on 12.22.17 between 10 am and 2 pm. Never receive it and never got any kind of notification / explanation to let me know...
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#1158114
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I bought a wooden table and chairs for my granddaughter for Christmas. On Christmas Eve we opened the box the table came in and it was damaged. I contacted Hayneedle to return and replace the table. They offered me 50% off the damaged or a complete return and...
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5.0
#1162950
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I've resided in the same home for over two years. Early May 2017, I decided to redecorate my son's purchase a platform bed for him. There are no package and handling issues, however, since the bed has arrived, my sons room has been INFESTED with bedbugs. You read that...
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2.5
#1096135
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I ordered my grandsons Christmas on October 6th. The order never came so I began calling them every couple weeks. I was assured each time I called that my order would be coming soon and arrive before Christmas. Now 1 week before Christmas it is still not here and I...
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1.0
#1151003
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Contact HayNeedle

Mailing Address:
HayNeedle
9394 West Dodge Road Suite 300
Omaha, Nebraska 68114-3319
United States
Phone:
(888) 880-4884
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HayNeedle does not give you rewards if you order complete your order using Affirm or Paypal. I made and order for a shed. Although during checkout it says you will get points you will not. I contacted them and at first they said I was not logged in when I ordered. This...
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#1148871
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