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Ordereda 6 foot x 8 foot fgreenhouse and received a 6 foot x 56 foot greenhouse. Returned the items and it took over a month to receive credit. When i spoke to their customer service rep when i received the greenhouse, there policy it is the customers problem. So that...
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2.7
Rogers, Minnesota
Product
#939605
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HayNeedle.... It sucks to hear that name. I placed an order on the 27th of Sept. here it is the 12th of October email said it was delievered to the address i sent it but when i called no package it was send back to sender. This package was sent out to my son for his...
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2.0
#935285
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I bought 2 recliners . The add said free shipping if order was over $49.00. The chairs were $306.00 each. The bill that came back to me was $1008.42 $388.88 of the bill was for shipping. I called the customer service #888-880-4884 and talked to Tara,DJ,and Michelle...
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#919813
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Rabbit Hutch Review

HayNeedle
#524574
I ordered a rabbit hutch from hayneedle. very disappointed. The picture they showed of hutch was not what arrives. Will never do business with them again
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HayNeedle - Review about Tent Purchase Attempt

HayNeedle
#516602
I tried to order a commercial event tent 4 times from Hayneedle, each time giving a different shipping address because the previous addresses (that actually manage to receive FedEx deliveries just fine) would not pass their recognition program. After the fourth attempt using a my work address, I gave up and purchased the tent some where else. At least I'm not out money.
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I ordered two Vivere wave loungers in cocoa, and one arrived without any assembly hardware and with a large, very noticeable stain on the fabric. I contacted hayneedle using their customer service form, but two days passed without any response. So I called the cs...
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1.1
I didn't like
  • Customer service
  • Unresponsive
  • Delivery and failure to deliver the correct product
#910317
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HayNeedle - Cheap products that you would not want to use and expect you to pay return
HayNeedle - Cheap products that you would not want to use and expect you to pay return
Purchased 4 of the Hudson Street Faux Suede 22 x 22 in. Decorative Pillows in Mocha from Jet.com and they were shipped from Hayneedle. Wished I had known they were coming from Hayneedle as I would have researched and seen what a terrible company they are. These pillows...
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2.0
Product
I didn't like
  • Poor quality of product and return policy
#909314
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This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after promised delivery date. I called the company after waiting several weeks and they said the item had been returned because it was damaged during...
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1.0
#886251
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Ordered two arbors and 3 days after they charged my card I rec'd an email stating my order was canceled stating I need to confirm my billing information and call them to correct. I waited 40 min to talk with someone, gave them everything they needed 'again' and they...
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#877633
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My wife and I buy a lot of stuff online and we both agree that Hayneedle is the current champion with regard to customer service. As a matter of fact there is no customer service. Numerous calls result in the same message "we are experiencing high call volume" After...
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1.4
South Deerfield, Massachusetts
#873335
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Ordered 4 Adirondack chairs for my daughter and son-in-law for a gift and after a couple of weeks one of them cracked. My daughter called customer service and said they would send another one but it has been on back order. Apparently they are not getting any more in....
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2.5
#869629
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I made a purchase over the phone with jross yesterday. I just checked my balance and saw hayneedle billed me twice. Im on the phone with my bank now to let them know about the fraudulent activity. Not happy at all. After reading other reviews right now about their...
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2.6
I didn't like
  • That i was billed twice
#865837
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