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Hayneedle’s checkout site confusing and costly. Had to call customer support three times. Finally gave up and cancelled order. Biggest pain was that the company dinged my credit card twice with pending charges. These pending charges maxed out my card so that I could...
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1.0
I didn't like
  • Check out site
  • Entire experience
#1275865
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Hayneedle - Very poor return experience.

I called them about the return of a damaged cushion. They will refund my money but they wont replace it.
#1271374
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Hayneedle - Fraudulent charge of almost $900.00

I never heard of HayNeedle, order from them or visited their website until I heard from my credit card provider. HayNeedle placed a charge on my card for $1.00 followed by a charge for nearly $900.00. The charge was approved but my provider found it to be suspicious and contacted me. The card provider canceled payment and issued a new card to me.
1.0
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Reliability
#1260603
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Ordered a hose reel. Shipped from California. Instead of sending it to Las Vegas Nevada it went to Arizona, then New Mexico and latest Texas. Called Hayneedle asked for cancel and refund because it was obviously lost. They refused to cancel order, rudely talked over me...
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1.0
#1252730
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Hayneedle - Deck Planters

Buyer beware this company does not like to offer refunds. I bought two plastic tarracota deck plant holders. They we're not cheap, but company said these items were not eligible to be returned. They we're to big and buckly than what I expected. Also didn't fir my railing correct. I will never buy anything from this site again. First experience and last.
1.4
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
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#1240327
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My husband ordered a table on line on April 16th using my debit card. The very next day my card was used twice for purchases of just under $200 each in Marietta, Ga. I am in Illinois and had not used my card for ANY purchases in weeks. Haywire is based in Georgia. My...
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#1239204
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Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
Hayneedle - Horrible customer service and even horrible products. Shop elsewhere.
The customer service seems to read right the computer .No help at all.Purchase a gazebo when the box was deliver there was a hole punch in it the box.Check and could not see any damage.Open and found the damage.Called Sun joy Group for replacement parts none where...
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2.3
I didn't like
  • Dont care about the common people
#1220989
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Ordered a pair of out door curtains, paid and waited and waited for the order to arrive. Each one arrived in a different package and one had cream strip and the other had bright white stripe. Never even opened the bag - called customer service and told 30 minute wait...
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#1218183
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Horrible...pins in the eyes instead of hayneedle

Supposed to be “white glove service and assembly” nothing close Stuff dropped off half assembled and then crew said they had to leave after 15 minutes. What work they did do was assemble the wrong pieces together. If you know what’s good for you never, ever use this company.
#1209835
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Hayneedle - Don’t buy for looks alone

I purchased a leisure season horizontal shed.It looks great in the picture but beware the doors do not line up.the top doesn’t close right.In my opinion I paid $300.00 and it’s a hunk of junk.Save your money.Buy 5 pieces of wood and make your own it will be better than this shed.
1.3
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Product
#1208140
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