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HayNeedle.... It sucks to hear that name. I placed an order on the 27th of Sept. here it is the 12th of October email said it was delievered to the address i sent it but when i called no package it was send back to sender. This package was sent out to my son for his...
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2.0
#935285
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I bought 2 recliners . The add said free shipping if order was over $49.00. The chairs were $306.00 each. The bill that came back to me was $1008.42 $388.88 of the bill was for shipping. I called the customer service #888-880-4884 and talked to Tara,DJ,and Michelle...
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#919813
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I ordered two Vivere wave loungers in cocoa, and one arrived without any assembly hardware and with a large, very noticeable stain on the fabric. I contacted hayneedle using their customer service form, but two days passed without any response. So I called the cs...
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1.1
I didn't like
  • Unresponsive
  • Delivery and failure to deliver the correct product
  • Customer service
#910317
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HayNeedle - Cheap products that you would not want to use and expect you to pay return
HayNeedle - Cheap products that you would not want to use and expect you to pay return
Purchased 4 of the Hudson Street Faux Suede 22 x 22 in. Decorative Pillows in Mocha from Jet.com and they were shipped from Hayneedle. Wished I had known they were coming from Hayneedle as I would have researched and seen what a terrible company they are. These pillows...
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2.0
Product
I didn't like
  • Poor quality of product and return policy
#909314
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This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after promised delivery date. I called the company after waiting several weeks and they said the item had been returned because it was damaged during...
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1.0
#886251
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Ordered two arbors and 3 days after they charged my card I rec'd an email stating my order was canceled stating I need to confirm my billing information and call them to correct. I waited 40 min to talk with someone, gave them everything they needed 'again' and they...
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#877633
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My wife and I buy a lot of stuff online and we both agree that Hayneedle is the current champion with regard to customer service. As a matter of fact there is no customer service. Numerous calls result in the same message "we are experiencing high call volume" After...
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1.4
South Deerfield, Massachusetts
#873335
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Ordered 4 Adirondack chairs for my daughter and son-in-law for a gift and after a couple of weeks one of them cracked. My daughter called customer service and said they would send another one but it has been on back order. Apparently they are not getting any more in....
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2.5
#869629
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I made a purchase over the phone with jross yesterday. I just checked my balance and saw hayneedle billed me twice. Im on the phone with my bank now to let them know about the fraudulent activity. Not happy at all. After reading other reviews right now about their...
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2.6
I didn't like
  • That i was billed twice
#865837
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We ordered adirondack two chairs from Hayneedle. The chairs arrived a day later than expected and without the bolts needed to assemble the chairs. I am on hold right now with Hayneedle and my husband had been on hold with them for two hours or more two consecutive...
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Product
#863860
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