We ordered outdoor furniture from Hayneedle. We paid for "white glove" service expecting, as they advertised, that everything would be set up. This bogus service costs an additional $150.
The furniture arrived and they had no record of our paying for set up. We showed them the receipt but they refused and dumped the boxes outside. Hayneedle eventually refunded the white glove fee.
The furniture arrived damaged. Hayneedle's customer service is argumentative, belligerent and difficult. We would never consider ordering from them again.
Consumers should thoroughly investigate doing business with this company before ordering. Low quality products for outdoor furniture and terrible customer service.